Frequently Asked Questions
Do I need to purchase a license for my development environment?
Generally no. For information on this please refer to the How Many Sites Can I Use My Subscription Key On? FAQ on WooCommerce.com.
Do you offer refunds?
Yes we do! If AutomateWoo doesn’t meet your requirements, we will happily refund your money within 30 days, no questions asked!
Do you offer a free trial?
We do not offer a free trial, however, if AutomateWoo doesn’t meet your requirements, we will happily refund your money within 30 days, no questions asked!
Do you offer bulk pricing?
As of February 2020, 5 and 25 site subscriptions are no longer available to be purchased. If you own a 5 or 25 site subscription on WooCommerce.com (a legacy subscription), these subscriptions will remain active as normal and can be renewed (by enabling auto-renew) for the price you paid when originally purchasing the subscription.
Can I customize how my emails look?
Yes absolutely! By default AutomateWoo makes use of the same email template as your WooCommerce transactional emails and you can override the template in your theme. It’s also possible to create fully custom email templates!
What kind of performance impact will AutomateWoo have on my site?
You might be thinking, that’s a lot of features, is this going to slow down my site? We are committed to minimizing the performance impact of AutomateWoo and the good news is that we load almost nothing on the front-end of your store!
Most of AutomateWoo’s functions are processed in batches in the background to ensure that your server continues to run smoothly. Components are only loaded when they are being used and some features such as abandoned cart can be completely switched off in settings. AutomateWoo stores its data in custom database tables so that queries are efficient and your WordPress posts table stays clean.
Does deactivating a site free up my activation limit?
Absolutely! When you deactivate a site you can immediately activate your subscription a new site. You can deactivate sites from the WooCommerce.com Account Dashboard – My Subscriptions tab.
How does AutomateWoo send email?
AutomateWoo will send all emails with the same method your WordPress site uses. This will normally be your web server but we recommend using an email service to improve email deliverability.
Can I use AutomateWoo in my language?
Of course! Check out our documentation on translations for more info.
How can I reduce the chance of emails ending up in spam folders?
Check out our documentation on Avoiding the Spam Folder.
How do updates and support work?
AutomateWoo and it’s add-ons can be purchased via the WooCommerce.com Extensions Store. A subscription entitles you to 1 year of updates and support from the date of purchase.
Is it possible to develop custom Triggers and Actions for my site?
Indeed it is! Any developer can create a custom trigger or action that can be used in combination with AutomateWoo’s existing functionality. We have code examples in our documentation.
Is AutomateWoo GPL Licensed?
Absolutely! The AutomateWoo codebase, and the codebase of each add-on, provide all the freedoms of the GPL as they are distributed under the terms of version 3 of the GNU General Public License.
Licenses purchased with AutomateWoo.com provide updates and support from the AutomateWoo team.
Does AutomateWoo support WPML?
Yes, more info on WPML.