Frequently Asked Questions

Do I need to purchase a license for my development environment?

We only count “live sites” against the activation limit of your support and update license with AutomateWoo.com.

You can activate as many development and staging sites as you need, provided that the URL of the installation matches certain patterns. See our license documentation for more info.

Can I upgrade my license later on?

Absolutely! You can purchase an upgrade or downgrade your support and update license from your Account page.

Do you offer refunds?

Yes we do! If AutomateWoo doesn’t meet your requirements, we will happily refund your money within 30 days, no questions asked!

Do you offer a free trial?

We do not offer a free trial, however, if AutomateWoo doesn’t meet your requirements, we will happily refund your money within 30 days, no questions asked!

Can I customize how my emails look?

Yes absolutely! By default AutomateWoo makes use of the same email template as your WooCommerce transactional emails and you can override the template in your theme. It’s also possible to create fully custom email templates!

Do you offer bulk pricing?

Yes, in addition to the 5 site license, we offer 10 and 20 site license options with substantial discounts!. View our pricing list for more info.

What kind of performance impact will AutomateWoo have on my site?

You might be thinking, that’s a lot of features, is this going to slow down my site? We are committed to minimizing the performance impact of AutomateWoo and the good news is that we load almost nothing on the front-end of your store!

Most of AutomateWoo’s functions are processed in batches in the background to ensure that your server continues to run smoothly. Components are only loaded when they are being used and some features such as abandoned cart can be completely switched off in settings. AutomateWoo stores its data in custom database tables so that queries are efficient and your WordPress posts table stays clean.

Does deactivating a site free up my activation limit?

Absolutely! When you deactivate a site, it immediately allows you to activate another site against your support and update license. You can manage your activations from your account page.

How does AutomateWoo send email?

AutomateWoo will send all emails with the same method your WordPress site uses. This will normally be your web server but we recommend using an email service to improve email deliverability.

Can I use AutomateWoo in my language?

Of course! Check out our documentation on translations for more info.

How can I reduce the chance of emails ending up in spam folders?

Check out our documentation on Avoiding the Spam Folder.

How do updates and support work?

AutomateWoo.com license keys provide access to support and updates for one year from the purchase date. You need an active license key to access plugin updates and support from the AutomateWoo team. To renew a license, pay for the license’s subscription renewal via your Account page.

Is it possible to develop custom Triggers and Actions for my site?

Indeed it is! Any developer can create a custom trigger or action that can be used in combination with AutomateWoo’s existing functionality. We have code examples in our documentation and our team is also available for custom development, just contact us.

Is AutomateWoo GPL Licensed?

Absolutely! The AutomateWoo codebase, and the codebase of each add-on, provide all the freedoms of the GPL as they are distributed under the terms of version 3 of the GNU General Public License.

Licenses purchased with AutomateWoo.com provide updates and support from the AutomateWoo team.

Does AutomateWoo support WPML?
What currency is your pricing listed in?

Our prices are listed in US Dollars.