Upgrade or Downgrade Licenses

To give more sites access to your support and update license, you can upgrade your license at any time. Alternatively, if you no longer need support and updates for some of the sites your license providers, you can downgrade a license for fewer sites.

Licenses can be upgraded or downgraded from both the:

View Subscription Page

To upgrade a license subscription:

  1. Go to your Account > Subscriptions page. If you have more than one subscription, click View next to the subscription for the license you want to upgrade or downgrade.
  2. Click the Upgrade / Downgrade license button
  3. Choose the new license in the dialog
  4. Complete checkout
Upgrade dialog on the subscription page
Upgrade selection dialog on the subscription page

Licenses Page

To upgrade or downgrade a license:

  1. Go to your Account > Licenses page
  2. Click the Upgrade / Downgrade license button next to the license you want to upgrade
  3. Choose your preferred new license quantity in the dialog
  4. Complete checkout
Upgrade dialog on the licenses page
Upgrade dialog on the account licenses page

Upgrade Proration

When upgrading a license, the cost of the new license will be prorated based on the amount originally paid for the current license. This is calculated on a daily rate and based on the value of the last order on the subscription.

The difference in the two amounts will be charged as a sign-up fee at the time of the switch. The scheduled next payment date will remain the same on the new subscription.

License Upgrade Example

For example, if a single site license was purchased on the 1st January 2019 for $99, and is upgraded to a 5-site license on 1st July 2019, a sign-up fee of approximately $50 will be charged at the time of the upgrade.

This is because a 5-site license costs $100 more than a single site license, however, only 6 months, or half of the subscription’s billing period, remains, so only half of that price difference must be paid at the time of the upgrade.

Downgrade Proration

When downgrading to a lower cost license, the next payment date of the new license will be extended to account for the amount pre-paid on the old licenses terms. This is calculated on a daily rate and based on the value of the last order on the license.

For example, consider a subscription for a 5-site license that is scheduled to renew on the 1st January 2020. If this license is downgraded to a single site license 6 months into its annual billing cycle on 1st July 2019, the next payment date for the next license will be extended by 6 months to around 1st July 2020.

This is because half of the amount initially paid for the 5-site license has been used to provide access to the 5-site license, meaning approximately $100 remains, which is equivalent to a full year’s worth of access to the single site license.